Privacy Policy

This Privacy Policy explains how Cocoon by Amna Baber (“Cocoon,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website or purchase our products.

By using our website or placing an order with us, you agree to the collection and use of your information as described in this Policy.

Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, billing and shipping address.
• Account information: username and password, if you create an account with us.
• Order and transaction information: items purchased, order history, payment confirmation, and related transaction records.
• Communications: messages you send us via email, our website, WhatsApp, Instagram, or other social channels.
• Technical and usage information: device type, browser, pages visited, and similar data collected automatically through cookies (see Section 6).

We do not collect full payment card details directly — these are processed securely by our third-party payment providers.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery.
• Respond to your questions, requests, and customer service needs.
• Send order confirmations and updates related to your purchase.
• Share occasional newsletters, promotions, or product updates (only where you’ve opted in, and you may unsubscribe at any time).
• Improve our website, products, and overall customer experience.
• Detect and prevent fraud or misuse of our website.
• Meet our legal, tax, and regulatory obligations.

Sharing Your Information

We do not sell or trade your personal information to third parties.

We may share your information with trusted partners who help us operate our business, including:

• Payment processors and financial institutions, to complete transactions.
• Courier and delivery service providers, to fulfil your orders.
• Service providers who support our website, marketing, or customer service functions.

These partners are only given the information necessary to perform their services and are expected to keep it confidential.

We may also disclose information where required by law, to enforce our policies, or to protect our rights, property, or safety, or that of our customers.

Cookies

Our website uses cookies to:

• Keep the site functioning properly (e.g., shopping cart, wishlist).
• Remember your preferences for a smoother shopping experience.
• Understand how visitors use our site, so we can improve it.
• Show relevant products or promotions.

Cookies may be temporary (session cookies, which expire when you close your browser) or persistent (staying on your device for a set period). You can disable or delete cookies through your browser settings, though this may affect certain site features.

How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we work hard to keep your data secure, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including meeting our legal, accounting, or reporting obligations, or as long as your account remains active.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate or incomplete information.
• Request that we delete your information, subject to any legal obligations we may have to retain it.
• Unsubscribe from marketing communications at any time via the link in our emails.

To exercise any of these rights, please contact us using the details in Contact Us section below..

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: +92-302-6262666