Frequently Asked Questions

Ordering

Can I shop both online and in-store? Yes. Browse and order on our website, or visit us in-store.

How do I track my order? You’ll receive a tracking number email once your order is dispatched.

Shipping

How long does delivery take? 3-5 working days nationwide.

Do you deliver internationally? Yes, please email us or contact us on Whatsapp to process.

What are the delivery charges? PKR 250 nationwide.

Exchanges & Returns

Can I exchange an item? Yes — within 14 days of purchase or delivery. Sale items can be exchanged within 7 days.

Can I get a refund? We don’t offer cash refunds. Eligible returns are issued as a store credit voucher, valid for 30 days, or w can ship out a new pair to you.

What if my item is defective? Let us know within 3 days of receiving it, with photos of the issue, and we’ll arrange a repair, replacement, or voucher, after assessing.

Can I exchange sale or final sale items? Sale items can be exchanged within 7 days. Final sale items cannot be exchanged or returned.

What do I need for an exchange? The item unused, unworn, in its original packaging, with tags and your receipt.

Contact

How can I reach you? WhatsApp: +92-302-6262666 Email: cocoonbyamna@gmail.com