Shipping & Handling

Last updated: 12-September-2026

Dispatch & Delivery

We typically deliver within 3-5 working days. You’ll receive a tracking ID via SMS/email once your order is dispatched.

Please ensure your shipping address and contact details are accurate — we’re not responsible for delays or failed delivery caused by incorrect information.

Delivery Charges

Shipping charges vary by weight or location. Cocoon reserves the right to update our shipping charges as required.

If you’re using our Try Before You Buy service, delivery charges apply regardless — even if you decide not to purchase any of the items. This ensures our delivery partners are fairly compensated for their effort.

Delays

Delivery timelines are estimates. Delays may occur due to courier logistics, weather, or circumstances beyond our control. We’ll keep you informed if this happens.

Delivery Issues

If your order hasn’t arrived within 5 working days of the expected delivery date, contact us with your order number so we can investigate with our courier partner.

Contact

💬 WhatsApp: +92-302-6262666